Refund policy

HIRE REFUND POLICY

Within 7 days of communicated pick-up date (as at 12am) - NO REFUND of hire fee.
50% of hire fee refunded at the discretion of Status Glow, if prior to 7 days to pick-up date.
FOR CANCELLATIONS FOR COVID19 RESTRICTIONS: by placing an order after 01 JUNE 2020, you accept the risk that your event may be affected by future COVID19 related restrictions. We have full discretion to issue a refund at 50% for COVID19 restriction related cancellations or a 12 month credit.

PURCHASE REFUND POLICY

After inspection of the purchased sign, the customer may request a refund if the purchase is not made in accordance with Australian Consumer Law standards.
After inspection of the purchased sign, the customer can alert Status Glow of any damage that has occurred during transit. Status Glow will need to submit a claim to its third party transit providers and follow that third party’s claim process. The customer must provide evidence of the damage. Status Glow may seek compensation on behalf of the customer. Status Glow is not responsible for damage that occurs during transit and is therefore not liable. Status Glow is not obliged to refund for damages. Status Glow may provide a replacement to the customer at its own discretion. Status Glow may first confirm with the third party transit provider that the sign or products are damaged.
The purchase may be refunded within 12 hours of ordering, as long as the items have not begun production.
No refunds will be provided during the production or transit phase of the order.